Privacy Policy

Last updated: March 1, 2024

Effective date: March 1, 2024

1. Introduction

Introrepho ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website introrepho.com or use our services.

This policy applies to all information collected by Introrepho through our website, email communications, and any other digital or offline means.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Subscription Information: Newsletter preferences, subscription status
• Communication Records: Messages sent through our contact forms or customer service interactions
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: As described in our Cookie Policy

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our services, process subscriptions, and deliver content
• Communication: To send newsletters, respond to inquiries, and provide customer support
• Personalization: To customize content and user experience based on preferences
• Analytics: To analyze website usage, improve our services, and optimize user experience
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting business, including:

• Email service providers for newsletter distribution
• Payment processors for subscription services
• Analytics providers for website performance monitoring
• Cloud hosting services for data storage

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication systems
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to request access to your personal information and to request correction of any inaccurate information.

6.2 Opt-Out

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at [email protected]
• Updating your preferences in your account settings

6.3 Cookie Management

You can manage cookie preferences through your browser settings or our cookie consent banner.

6.4 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be stored and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

• Legal and regulatory requirements
• Business and operational needs
• Consent withdrawal or account deletion requests
• Dispute resolution requirements

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify users of significant changes via email or website notice
• Obtain consent for material changes that affect how we use your information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within a reasonable timeframe, typically within 30 days of receipt.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact information above. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992